Frequently Asked Questions

Snagging refers to the process of identifying and documenting defects or imperfections in a newly built or renovated property. These issues, known as "snags", can range from minor cosmetic problems to more serious concerns. Common examples include misaligned tiles, poorly fitted doors, scratches on windows, or even more significant issues like faulty plumbing or electrical work.

A snagging list, also known as a "checklist", is a comprehensive document that catalogues all the defects found within a new build property. This list is typically compiled during a thorough inspection of the property and includes both minor and major issues. The snagging list serves as a crucial tool for homeowners, providing a detailed record of all items that need to be addressed by the builder.

A snagging inspection is a detailed examination of a newly built or renovated property, conducted by a professional inspector. The purpose is to identify any defects, issues, or areas where the construction falls short of expected standards. The inspector assesses various aspects of the property, including workmanship quality, adherence to specifications, and compliance with building regulations. This inspection helps ensure that the property meets the required standards before the new homeowner takes possession.

A snagging checklist is a structured document used by inspectors during the snagging process. It outlines all the areas and elements of a property that need to be examined, ensuring a thorough and consistent inspection. The checklist typically covers various aspects such as finishes, fixtures and fittings, electrical and plumbing systems, and external areas. After the inspection, this checklist forms the basis of the final snagging report.

Ideally, a snagging inspection should be conducted as early as possible in the process. The New Homes Quality Board (NHQB) now allows for Pre-Completion Snagging Inspections, which can be done prior to legal completion. This is the optimal time as it allows issues to be identified and addressed before you take ownership of the property.

If a pre-completion inspection isn't possible, aim to have the inspection done when the property is finished and just before you exchange contracts. However, some builders may not allow access until after completion. In such cases, it's recommended to arrange an inspection as soon as possible after completion.

Additionally, it's advisable to consider another inspection just before the end of your 2-year building defects liability period. This helps catch any issues that may have developed over time or weren't immediately apparent in the initial inspection.

Remember, the earlier you can identify and report snags, the better position you'll be in to have them addressed promptly by the builder.

Snagging is crucial for several reasons:

1. Quality assurance: It ensures that your new home meets the standards you expect and have paid for.

2. Cost-saving: Identifying issues early can save you from expensive repairs in the future.

3. Safety: Some snags may pose safety risks if left unaddressed.

4. Peace of mind: Knowing that your property has been thoroughly checked can provide reassurance.

5. Legal protection: A snagging report can serve as evidence if disputes arise with the builder.

The formal snagging period typically begins about two weeks before practical completion, when the contractor considers the property finished and ready for inspection. However, most new build warranties allow for defects to be reported and addressed for up to two years after completion. It's important to note that different elements of the building may have different warranty periods.

Once a new-build property is deemed complete, the builder generally has two years from that date to fix any reported snags, regardless of whether you've moved in or not. However, it's crucial to report issues as soon as possible. If you've already moved in, a builder may try to hold you responsible for any issues or defects that were not previously outlined. This is why we recommend getting a professional snagging report as soon as possible after completion.

A Brickkickers snagging inspection is comprehensive and covers both interior and exterior elements of your property. This includes:

• Interior: Ceilings, walls, floors, doors, windows, staircases, fitted units, heating systems, plumbing, and electrical installations.

• Exterior: Roof, chimney, gutters, external walls, windows, doors, driveways, patios, and landscaping.

• We also use thermal imaging technology to detect hidden issues such as insulation problems or potential damp areas.

The duration of a snagging inspection can vary depending on the size and complexity of the property. On average, a thorough inspection of a typical 3-4 bedroom house takes about 3-4 hours. Larger properties or those with more complex features may take longer.

While you can conduct your own basic inspection, it's highly recommended to use a professional service like Brickkickers. Our inspectors have extensive experience and specialised equipment (such as thermal imaging cameras) to detect issues that might not be visible to the untrained eye. Additionally, a professional report carries more weight when presenting issues to your builder.

After the inspection, we provide you with a detailed report highlighting all identified issues. This report includes photographs and descriptions of each snag. You can then present this report to your builder, who should address the issues within a reasonable timeframe. We're also available to provide advice on how to approach your builder with the findings and can offer follow-up inspections if needed.

Most new build warranties cover defects for a certain period after completion. However, the specifics can vary depending on the warranty provider. It's important to read your warranty document carefully and understand what is and isn't covered. Our inspectors are familiar with the requirements of major warranty providers and can help you understand your rights.