Terms & Conditions

Foreward

Your inspector will advise the customer through the production of a report as to his opinion of the visible standard of condition of the property at the time of inspection. (No guarantee can be given or offered after this date as others may have access to the property post inspection).

Photographs will be taken on site by your inspector as part of the snagging inspection for reference by the inspector when producing the report. By confirming acceptance of the appointment, the customer gives permission for your inspector to take digital photographs during the inspection of their property. Wherever possible, no reference to individuals/vehicles etc will be included within the photographic evidence.

Any areas not inspected for any reason will be identified within the report, these may be, but are not limited to areas such as TV or telecoms which are not available or connected at the time of inspection.

All external features are viewed from vantage points at ground level only and therefore, we are unable to report on the condition of elements that cannot be clearly viewed without any aid from ground level.

Content

Your inspection will report on the main aspects of the property to an accepted benchmark quality standard, we normally refer to the NHBC / other warranty standards for both internal and external elements, referring to individual warranty technical standards where applicable/necessary, and also building regulations. Other warranty company standards may/will differ from the NHBC standards and customers who hold such warranties should seek advice from the inspector as to the differences between the warranties.

Those home buyers with PCC or architects certificates should seek special advice from the inspector as these are not warranties

Your inspector will deliver the report via email upon confirmation of payment being made. If payment is made promptly upon the issue of the invoice, the report is usually forwarded the same day. Reports will only be posted out to clients by prior arrangement.

Brickkickers offers a new build snagging inspection service. it is not a building survey or a structural inspection ..there is no system invented that will pick up every snag , especially as some are matters of opinion …We aim to ensure we identify the vast majority of defects in your property ( approx 96% on average) at the date of inspection ….reasons for items not being included are varied , and some issues which we call latent defects may only develop over time , some defects may not be included due to accessibility or visibility in or out of your house, human error, lighting conditions or any similar reason. Brickkickers accepts no liability for any defect/issues missed or misrepresented…

Brickkickers inspectors are not qualified to test or certify gas or electrical installations. As part of our inspection, our inspector will check with the homeowner to ensure they have been issued with test and commissioning certification for gas and electrical installations as part of the property purchase. We will conduct a visual inspection of services, fixtures and fittings and record any concerns in our report however we accept no liability for the functionality, suitability or safety of the services installed.

Fee Payment

The client will pay the fee agreed in the confirmation of appointment email and our payment terms displayed on our invoice are “immediate”, unless by prior agreement. We do not take a deposit, therefore full and final payment is required once the inspection has been carried out. Our fee invoice will be issued once the inspection has been completed. Only upon confirmation of payment will the report be forwarded.

Where our inspector is unable to gain entry, refused entry by the site or is asked to leave the premises at any point during the inspection, 50% of the inspection fee will be due (to recover some of our costs). It is the customer’s responsibility to ensure that access arrangements are confirmed.

Cancellation of Appointment

Should clients wish to cancel the inspection they can do so at any time and for any reason, there is no cancellation fee so long as the client has confirmed the cancellation both with our director by telephone and followed by an email, no later than 48 hours prior to the inspection. If the appointment is cancelled with less than 48 hours notice, it will be at the director’s discretion as to the percentage of the fee that will be charged but will be no more than 50%.

Scope of the Inspection

A visual inspection of the property to check the quality of workmanship against applicable standards. It covers both the interior and the exterior of the property as well as garden, driveway, and garage (if relevant). We do ask that all window areas and the perimeter of each room is kept clear to aid the inspector’s visual inspection. We are not permitted to move any items of your property, due to insurance reasons and therefore any areas that are covered, will not be included within our inspection. Areas not inspected, for whatever reason, are indicated in the report. Brickickers, cannot guarantee that these areas are free from defects.

GDPR

Personal information will only be used/processed by Brickkickers, who have the necessary data protection software in place. This also applies to any payments made via bank transfer. We do have the facility to offer card payments via WORLD PAY whereby a payment link is generated and forwarded via email to you. We guarantee that your information will not be passed onto any third parties.

Force Majeure

In no event shall Brickkickers be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the Brickkickers shall use reasonable efforts which are consistent with accepted practices in the banking industry to resume performance as soon as practicable under the circumstances.

Complaints Procedure

In the unlikely event that you should have cause for complaint please , get in touch , we will endeavour to deal with and investigate any complaint within 7 days.